Legal
Complaints.
We are committed to providing a high standard of service. If something has fallen short, we want to hear from you and to put it right.
How to raise a complaint
To raise a complaint, please use our contact form and select "Other" within the nature of enquiry dropdown. Set out the details of your concern as clearly as you are able, including any relevant dates and the name of anyone you have dealt with at the firm.
Once your complaint has been received, you will be given a reference number. Please quote this reference number in any further correspondence so that we can deal with your matter efficiently.
What happens next
We will acknowledge your complaint promptly and review it carefully. A partner will investigate the matter and respond to you in writing, setting out our findings and any steps we propose to take. We aim to resolve all complaints fairly, openly and without delay.
If you remain dissatisfied
We hope to resolve any concern to your satisfaction. If you remain dissatisfied once our own process has concluded, you may be entitled to refer your complaint to the Legal Ombudsman or to the Solicitors Regulation Authority. We will provide details of how to do so within our final written response.
If you would prefer to write to us directly, you may email us at enquiries@lennoxlawgroup.com. Please mark your message for the attention of the complaints partner.